Trust Wallet Extension® | Support™ Official Guide

The Trust Wallet Browser Extension is the desktop companion to the world-renowned mobile wallet, offering a seamless Web3 experience on Chrome, Brave, Edge, and Opera. In 2026, Trust Wallet has expanded its ecosystem with "Trust Premium" and enhanced cross-chain support, making it a powerful tool for managing assets across 100+ blockchains.

If you are setting up your extension or require technical assistance, follow this official support protocol.

1. Official Support Channels

In the decentralized world, security is paramount. Trust Wallet will never ask for your 12-word Secret Recovery Phrase. If you encounter a "support agent" or website asking for these words, it is a scam.

  • Official Help Center: support.trustwallet.com
  • Submit a Ticket: Navigate to the "Contact Us" section on the support site to open a formal investigation into transaction issues or app glitches.
  • Community Forum: Join the official Trust Wallet Community to discuss features and get help from "Trust Squad" ambassadors.
  • Social Media: Follow @TrustWallet on X (formerly Twitter) for real-time security alerts and incident updates.

2. Getting Started with the Extension

Setting up the extension correctly is your first line of defense.

  1. Download: Visit the official Trust Wallet Extension Page to find the verified link for your browser’s store.
  2. Create or Import:
  • New Users: Select "Create a new wallet" and generate your 12-word phrase. Write it on paper and store it offline.
  • Mobile Users: Select "I already have a wallet" and enter the recovery phrase from your mobile app to sync your accounts.
  1. Set a Password: This password is used only to unlock the extension on your current computer.
  2. Pin the Fox: Click the "Puzzle" icon in your browser and pin Trust Wallet to your toolbar for quick access.

3. Troubleshooting Common Issues

"Crypto Not Showing"

If your balance is missing after a transfer:

  • Check the Network: Ensure you are on the correct chain (e.g., Ethereum vs. BNB Smart Chain).
  • Add Custom Token: If it’s a new or rare token, you may need to click "Manage Tokens" and paste the contract address manually.
  • Update Extension: Ensure you are running the latest version (v2.73 or higher) to ensure compatibility with new blockchain upgrades.

"Transaction Failed"

  • Insufficient Gas: Every transaction requires the native token of that chain (ETH for Ethereum, BNB for Smart Chain) to pay for network fees.
  • DApp Connectivity: If a site won't connect, try clearing your browser cache or restarting the extension.

4. Security Alerts for 2026

Incident Awareness: Always verify you are using the latest version. In late 2025, Trust Wallet successfully mitigated a "v2.68 incident" by releasing version 2.70 with advanced verification tools. If you see a security incident banner in your extension, follow the internal prompts immediately.

  • Hardware Integration: For maximum security, go to Settings > Connect Hardware Wallet to link your Ledger device. This ensures your private keys never touch the internet.
  • Revoke Permissions: Use the "Security" tab in the extension to view and revoke any active dApp permissions you no longer use.